Delivery & Returns

Delivery Policy

All our deliveries are sent via Royal Mail to UK customers only.

We offer the following delivery options:

  • UK orders over £100 will receive FREE delivery

  • UK Standard 2-3 day delivery £3.50

 

Delivery times based on orders placed before 3pm Monday-Friday.

We aim to dispatch all orders on the same day, when ordered before 3pm for next day delivery, where ever possible. On odd occasions, we may not be able to adhere to this policy, in which case your order will be with you as soon as possible.Please allow up to 2 weeks for delivery of handmade items.

Returns Policy

We hope you love your purchase, but if you find it isn't quite right, please find our returns policy below.

Send your purchase back to us within 14 days of receiving the goods with your proof of purchase, making sure it's unused, in its original packaging with all tags still attached to:

Rockit Children’s Boutique

3 Austen Close

Northampton

NN5 4WF

Returns that are damaged or soiled may not be accepted and may be sent back to the customer.

We do not cover your return costs or refund original postage payment, recommend that you return your order via a trackable service. This will ensure that your order reaches us safely and if it does get lost it can be traced and we can process your refund/exchange. However if you do choose to use a standard service, which means your order cannot be tracked, we cannot be held responsible for lost returns.

Once we've received your goods we'll refund your debit/credit card and email you to let you know. Please allow 14 working days to process your return & refund after it has reached our premises

Give us a call or email us on hello@rockitkids.co.uk if you have any questions.

Faulty Goods

We work hard to ensure our products all to the highest standards however sometimes the odd thing slips through the net.

If you find that your order is faulty or damaged in any way, just give us a call and we'll sort it for you as quickly as possible.

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